The Network Operations Center (NOC) is the critical command center for your network--it is where decisions are made, solutions devised and obstacles averted. A Sonus engineer embedded in your NOC provides the crucial support and IP-voice experience you need to handle hot issues in the critical months following new hardware and software deployments. Our engineers offer valuable support for operational test activities including trunk provisioning, fault isolation and management, customer training and skills transfer, and network security.
Put our experience to work for you:
- Identify and fix network bugs as they occur
- Impart a wealth of IP-voice experience to your NOC team
- Support Tier 2 and Tier 3 engineers with deep Sonus product knowledge
- Install and manage Sonus software upgrades and patches
- Support network verification testing
- Assist with new trunk provisioning for DS0-DS3 lines, call routing, signaling and more
- Act quickly to isolate faults and resolve network problems