More enterprises are moving mission-critical call center operations onto their IP network in order to leverage advanced SIP services and save money. We help enterprise call centers migrate in a staged fashion from their existing PSTN-based network to a more efficient all-IP voice network. Our hybrid IP/TDM GSX series gateways enable a seamless transformation from TDM to IP voice trunks in a single, secure hardware chassis with a full Session Border Control feature set. This allows enterprises to leverage existing Automatic Call Distribution/Call Center assets while introducing new cost-saving features, resulting in a faster ROI.
Advanced call admission routing and sophisticated network security
The Sonus Call Center solution provides a five 9's reliable, redundant system with advanced call admission routing and sophisticated network security (TLS, SRTP) options on a per session basis at enterprise scale without any capacity or performance problems. Our solution features wide support for multiple ACD, TDM PBX and IP PBXs, while its high-density architecture reduces ongoing operational costs through a more efficient use of space, power and existing hardware investments.
TDM to SIP at your own pace
With Sonus Networks, you have more control over your call center transformation:
- Phase in the migration of TDM to SIP trunks at your own pace
- Set call admission controls to handle peak traffic, mass calling events and more
- Eliminate take back and transfer fees by routing internal calls over the enterprise VoIP network through a centralized route server
- Reduce opex by centralizing dial plan management
Products used in this solution: